How do I refund a dollar amount on a completed order?

Use the Adjust Dollars on a Completed Order routine to perform the following steps:

1. Click the Plus button to generate the adjustment number.

2. At the Store field, enter the store number.

3. At the Adjustment Type field, select Credit Adjustment.

4. At the Original Order field, enter the order number of the completed order. All customer and salesperson information for that order displays.

5. On the Payment page, enter the amounts to be refunded.

6. Follow the instructions in the Adjust Dollars on a Completed Order topic to complete the adjustment.

 Tax can be zeroed out if you do not want to refund the tax. Click the Actions button on the Customer or Payment page and select Order Tax Information. Once in that screen, locate the appropriate tax (delivery, pickup, etc.) and then click the Zero Tax Amount check box to remove the tax from the refund.