• Home
  • KB Features
  • FAQs
  • Site Login
  • Home
  • KB Features
  • FAQs
  • Site Login
home/Knowledge Base/storis/ How do I refund/apply a customer credit against a completed order?
Trending:Access Mail, Storis, CXM

 How do I refund/apply a customer credit against a completed order?

13 views 0 February 3, 2021 webmaster

 How do I refund/apply a customer credit against a completed order?

You can refund or apply a customer credit against a completed order by using the Maintain Customer Balances process.

  1. Enter the Date and Customer Code, then click the Keyoffs tab.

  2. At the Reference field, select the line item from the grid containing the credit amount (which is a negative number).

  3. At the Action field, select Keyoff, and then in the Amount field, enter the amount of money that you want to apply to the open line item balance. Remember that this amount is a negative number.

  4. Click the Add button to update the grid.

  5. Next, select the Reference line item containing the open balance.

  6. Select Pay at the Action field, and then use the Amount field to indicate the amount to pay/key-off.

  7. Click the Add button to update the grid.

  8. When both entries are complete, click the Save button to update the key-off transaction.

If the completed return resulted in a refund via check, there are two options:

OPTION 1:

  1. Create a new sales order with the same information as the original order. If you have a non-inventory product, you could use that as the merchandise line item to avoid any inventory movements. Complete that sales order using the CHK payment type for the total.

  2. Create a return for this newly created sales order, and at that time select the ‘Issue Refund Check’ option.

  3. This reverses what was done and somewhat re-instates the original transaction activity. NOTE: This way creates transactional activity that shows on your written and completed business values, as well as cash balancing and cash receipts.

OPTION 2:

  1. Use Maintain Customer Balances (Manual Adjustments) to manually post a credit balance onto the customer receivable ledger balance.

  2. Use Maintain Customer Balances (Keyoffs) to issue a refund to the customer for that amount via a check refund.

  3. Process the refund through the Payables process for Select and Approve Bills for Payment to initiate the check creation.

  4. Manually enter a General Ledger journal entry to remove the posting activity to the Cash Account which would now have been posted to twice when the return was created and now when this refund check is issued.

 How do I refund a

Tags:How do I refund/apply a customer credit against a completed order?

Was this helpful?

Yes  No
Related Articles
  • How do I find the customer purchase history
  • ECL Stop – Free Storis Database License
  • How to do Electronic Updates in STORIS
  • Why is the price not showing up for a product on the website?
  • CFA storis application manager
  • Warranty Overview
Leave A Comment Cancel reply

storis
  •  How do I refund/apply a customer credit against a completed order?
  • How do I find the customer purchase history
  • ECL Stop – Free Storis Database License
  • How to do Electronic Updates in STORIS
  • Why is the price not showing up for a product on the website?
  • CFA storis application manager
  • Warranty Overview
  •  How do I link a warranty to multiple lines on a split ticket sales order?
  •  How do I update the tax on an order, even if it has already been written?
  •  How do I suspend sales tax?
  •  How do I indicate that a customer is tax-exempt?
  •  Is it okay to delete salesperson codes we no longer use? What happens to open orders associated with these salespeople?
  •  How do I control which users are permitted to edit existing orders?
  •  How can I prevent a salesperson from viewing another salesperson’s activity and commission rate?
  •  How can the commission allocation for specific salespeople be changed?
  •  How are sales commissions established and calculated?
  •  Where can I view the date on which a customer was first entered into the system?
  •  How can we exclude certain customers from our mailing lists?
  •  An order I viewed in View an Existing Sales Order was automatically deleted. What happened?
  •  How do I turn off the Search for a Customer screen that appears when creating a new customer from within order entry?  
  •  How do I update a customer’s information if I’m in the middle of entering an order for the customer?
  •  How do I update a completed sales order (e.g., adjust an incorrect payment, change salesperson, etc.)?
  •  How do I include a customer’s own material (COM) component in a sales order?
  •  A purchase order was linked to items on a sales order. Now the linked quantities have been zeroed out. Why?
  •  Why am I unable to add a one-time-buy product to my sales order even though there is available quantity in another location?
  •  Why am I unable to add an obsolete product to a sales order, even though there is quantity on hand?
  •  How do I remove a reservation on a sales order and/or re-assign it to another sales order?
  •  How do I convert a shopping cart to a sales order?
  •  How do I email a quote or other sales document to a customer?
  •  How do I enter a sales quote or layaway order and convert it to a sales order?
  •  Can I exchange an item even though we sold the original merchandise pre-STORIS?
  •  How do I complete the return portion while leaving the replacement sale open?
  •  How do I complete the return portion while leaving the replacement sale open?
  •  What are the type of exchanges I can process?
  •  Should I enter the delivery/pickup and installation/restock fees as positive or negative on a return?  
  •  Can I return an item even though we sold the original item pre-STORIS?
  •  How can I enter a payment for an order already on a manifest?
  •  How do I apply payments to open and/or completed orders outside of Sales Order Entry?
  •  The credit card payment that we processed electronically shows in STORIS, but the credit card provider does not have a record of it. How do we correct this?
  •  A cashier entered the wrong dollar amount on a sales order and saved the order. How can I fix it?
  •  What is the difference between Daily Cash Balancing and Daily Cash Receipts?
  •  How do I zero out gift cards without refunding payment?
  •  How do I redeem a gift card/certificate?
  •  How is third party financing affected if an original order is an exchange or return?
  •  When I issued a credit card refund, why didn’t the system prompt to print a receipt?
  •  We often charge a design fee and then refund the fee if the customer makes a purchase.  How can we handle this?
  • A refund issued today on a pickup order appears on Report Daily Receipts Register but not on Report Cash Drawer Balancing Totals. Why?
  •  How do I move deposit money from a deleted order to a new order?
  •  How do I refund a customer deposit on a deleted sales order?
  •  How do I apply on-account money to a sales order?
  •  How do I transfer a payment or existing customer credit from a sales order to another open sales order?
  •  How do I refund or remove a customer deposit on an open sales order?
  •  How do I refund a customer with a credit on account?
  •  How do I refund a delivery charge and/or sales tax from a completed order?
  •  How do I refund a dollar amount on a completed order?
  •  How do I issue a customer refund?
  • Credit Holds FAQs
  • Run report for specific products in Storis
  • Conversion Sheet
  • Storis Learning Acount
  • storis EIS access
  • storis end a session
  • HOW TO KILL A LOCKED TICKET
  • CMX storis
KB Categories
  • third party delivery
  • cxm
  • email
  • logos
  • storis
  • chrome
  • Printing
  • zebra
  • VPN
  • DELIVERY
  • zebra scanner
  • shift4 configuration
  • door counter
  • EIS
  • layaway
  • key fob
  • dispatchtrack
  • server
  • armor lock
  • conversion sheet
  • Website
  • wondersigns
  • Floor Maintenance Manual
  • What is Scrum?
  • virtual map
  • vendors
  • scanners
  • Layaway policy
  • payroll
  • firewall
  • Shipping & Delivery
  • returns
  • HR
  • gift certificate
  • exchange
  • Human Resources
  • ecl
  • training
  • pick up
  • ATT
  • directions
  • manual
  • personal growth
  • terminal
  • alarm system
  • finance
  • vacation
  • credit card
  • bungii
  • merchant
  • itacit
  • sonicwall
  • Privacy Policy
  • Terms of Use
  • © 2020 Georgia Furniture Mart. All Rights Reserved

Trending:Access Mail, Storis, CXM