How do I issue a customer refund?

Use the Enter a Return process to issue customer refunds for returned merchandise. In this process, several methods of refunding the customer are available from the Step 3 – Payment page:

1. To issue a direct out-of-drawer refund to a customer, indicate the payment type and amount you want to refund in the Payment Summary Window, which displays when you access the Refund field on the Step 3 – Payment tab.

2. To issue a check refund to a customer, select the Issue Refund Check field on the Step 3 – Payment tab.

3. To issue a credit to the customer’s account, do not indicate any information in the Payment Summary window. Make sure the Issue Refund Check field is NOT selected. Click the Save button on the Step 3 – Payment tab and the system will prompt you to post an A/R credit.