When entering the exchange, choose one of the following types at the Fulfillment Method field.
Delivery – The store picks up the returned item and delivers the new merchandise.
Customer Pickup – The customer drops off the returned item to the store and picks up the new merchandise at a different location or at a later date.
Take With – The customer drops off the returned item and takes the new merchandise at the same time from the same location. This type of exchange completes immediately once the return and take-with replacement are finalized. This type of exchange is not available at WMS locations.