How do I zero out gift cards without refunding payment?
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To “zero out” gift card amounts, use the Enter a Customer Payment/Refund/Gift Certificate routine.
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After specifying the customer who purchased the gift card, select the Gift Cards and Certificates tab.
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Check the box at the Refund Gift Balance field and select the Gift Certificate #.
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Remove the check from the Refund Check box. The Payment Summary Window appears.
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At the Pay Method field, indicate a Miscellaneous Payment. In the Miscellaneous Entry window, enter the amount being removed from the gift card/certificate as a negative amount.
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Be sure to save out of each window, and finally click Save on the Enter a Customer Payment/Refund/Gift Certificate screen to update your “refund”.
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By using these instructions to zero out the gift card, you can bypass your actual cash accounts but still track the transaction through the General Ledger.