How do I include a customer’s own material (COM) component in a sales order?
Use the Customer’s Own Material (COM) feature in Enter a Sales Order to enter and process special-order sales that include non-inventory, customer owned products known as COM components. The COM Order Entry/Maintenance program facilitates the process of ordering a COM component (for example, a fabric, fringe, or welting) from one vendor and sending it directly to a second vendor. The second vendor then uses the COM product to manufacture a product to be delivered to the retailer.
COM Entry
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Using Enter a Sales Order, enter one or more special-order products by selecting Special Order Sales from the Product field Action button.
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Use the Special Order Entry window to enter your special-order product (a frame, for example). If creating a new special order product, the Product Settings window opens; complete this screen then click Save, which closes the window and returns to the Special Order Entry window. After completing the Special Order Entry window, click Save.
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Add the special order product to the grid in the Merchandise tab of Enter a Sales Order by clicking the green plus button. If the item is not available or on order, a prompt appears asking if you would like to create a purchase order.
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Use the global Actions button to select Customer’s Own Material (COM). The COM Order Entry/Maintenance screen displays.
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When you finish entering COM component information, click Save. The P/O Header Comments screen appears; comments entered here appear as instructions on the purchase order created in Step 3. When you exit the P/O Header Comments screen, the number of the purchase order assigned to the COM product displays. You can then enter additional COM component products, if necessary.
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Once you enter all your COM component products, you can update the remainder of the sales order in the usual manner.