A refund issued today on a pickup order appears on Report Daily Receipts Register but not on Report Cash Drawer Balancing Totals. Why?
The Cash Drawer Balancing Totals Report is designed to balance cash drawers. For customer-pickup returns, only immediately-approved payment types (for example, cash, check, or off-line credit card transactions) appear on this report. Payment types that require a delayed approval (such as on-line credit card payments) do not appear on this report. Instead, those payment types appear on the Report Daily Receipts Register once you complete the order. The following table outlines the situations in which transactions appear on the two reports.
For customer-pickup returns…
| … if using On-Line Credit Card Processing for a bank card tender type: | |||
| Regular Pickup (open order) | Regular Pickup (completed order) | Customer Drop-Off | |
| Report Cash Drawer Balancing Totals | no | no | yes |
| Report Detailed Sales Receipts | no | yes | yes |
| … if using On-Line Credit Card Processing for other tender types such as cash or check: | |||
| Report Cash Drawer Balancing Totals | yes | no | yes |
| Report Detailed Sales Receipts | no | yes | yes |
| … if using Off-Line Credit Card Processing: | |||
| Report Cash Drawer Balancing Totals | yes | no | yes |
| Report Detailed Sales Receipts | no | yes | yes |