Georgia Furniture Mart – Delivery Expectations
Printing version
GFM DELIVERY EXPECTATIONS 2020 _ Updated
OVERVIEW
Thank you for choosing Georgia Furniture Mart for your purchase! The following guidelines make it possible for us to assure your satisfaction and ensure our ability to continue offering the nation’s lowest prices and strongest values on home furnishings.
IN ORDER TO MAINTAIN 100% CUSTOMER SATISFACTION, WE CANNOT PROMISE SPECIFIC DELIVERY TIMES.
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Due to extremely high demand and global logistics challenges, all manufacturer delivery dates are estimates. Unfortunately dates and times are subject to last minute changes. We are doing everything we can to mitigate these issues by following up and staying in very close contact
with our suppliers and freight companies, but changes do still occur. We just want to let you know this up front so that there is no disappointment from our customers.
You will receive an email and text notification 1-2 days before your delivery to confirm the delivery and 3-hour time frame window. We must receive a confirmation response from you so we can begin preparing your order for delivery.
You have provided GFM with three contact phone numbers, or, at a minimum, one cell phone number. This is critical to ensure we can reach you if needed.
You will receive a second call when our delivery team is 30 minutes to an hour away from arrival.
If our driver arrives at your home and no one is there to accept delivery, we will be happy to reschedule, however, it will be necessary for us to collect another delivery fee along with a 10% restocking fee before the delivery can be made.
If moving into a new home, we recommend a delivery one day after collecting keys. If no keys are present upon delivery, we will be happy to reschedule, however, it will be necessary for us to collect another delivery fee along with a 10% restocking fee before the delivery can be made.
Please make sure your room is clear and ready for delivery. If not, we will be happy to reschedule, however, it will be necessary for us to charge another delivery fee.
Please note we cannot move existing furniture, nor can we remove any existing furniture from your home, including mattresses.
Due to COVID-19 customers must wear a mask and practice social distancing during in-home delivery. If you do not comply, the delivery team will not set up and an additional fee will be charged to receive set up.
WE HOPE YOU ARE 100% SATISFIED WITH YOUR NEW PURCHASE AND DELIVERY PROCESS AND WE THANK YOU VERY MUCH FOR YOUR UNDERSTANDING AND ASSISTANCE.
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CUSTOMER SIGNATURE PRINT NAME
SALES/FRONT DESK SIGNATURE ORDER NUMBER
EXPECTATIVAS DE ENTREGA
GEORGIAFURNITURE MART
Muchas gracias por elegir Georgia Furniture Mart. Las siguientes lineamientos nos permite asegurar su satisfacción y nuestra capacidad de continuar ofreciendo los precios más bajos del país y los valores más altos en muebles para el hogar.
NO PODEMOS PROMETER TIEMPOS DE ENTREGA ESPECÍFICOS PARA MANTENER LA SATISFACCIÓN DEL CLIENTE AL 100%
Vas a recibir una llamada el día anterior o la mañana de su entrega. Esta llamada le da un intervalo de tiempo de 3 horas sobre cuándo puedes esperar la entrega.
Recibirá una segunda llamada cuando nuestro equipo de entregas esta a 30 minutos a 1 hora de la llegada.
Si nuestro conductor llega a su casa y nadie está allí para aceptar la entrega, nos complacerá reprogramarla; sin embargo, será necesario que cobremos otra tarifa de envío antes de que se pueda realizar la entrega.
Por favor, asegúrese de que su espacio esté limpio y lista para la entrega.
Tenga en cuenta que no podemos mover los muebles existentes, ni podemos quitar ningún mueble existente de su hogar, incluyendo colchones.
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ESPERAMOS QUE ESTÉ 100% SATISFECHO CON SU NUEVA COMPRA Y ENTREGA, Y LE AGRADECEMOS MUCHO POR SU COMPRENSIÓN Y ASISTENCIA.
SIGNATURA DE CLIENTE IMPRIMIR TU NOMBRE
SIGNATURA DE EMPLEADO NUMERO DE ORDEN