The credit card payment that we processed electronically shows in STORIS, but the credit card provider does not have a record of it. How do we correct this?

If the payment has been posted in STORIS but does not show on the credit card provider’s system, you can use the Enter a Credit Card Payment Update routine to adjust the customer’s credit card account without affecting STORIS. When the  electronic authorization is obtained using this routine, only the customer’s credit card account is updated. STORIS orders/deposits are not updated.