Can I return an item even though we sold the original item pre-STORIS?

Yes, you can return a pre-STORIS sale using the Enter a Return process. In the Enter a Return process you can create a new customer at the Customer Number prompt by clicking the Action button. The return process does not require entry of an existing completed order number. As long as the product code is being tracked by STORIS, you can indicate any order number. You must have permission to complete a return without the original document, via the “Enter return/exchange/dollar adjustment without original order” setting in Create a User/Group Actions – Sales Security. A prompt appears if the completed order does not exist on your system and you have the option to continue with the return. Upon completion of the return, the item is returned to stock.